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FAQ on Invoices and Receipts page

The Invoices and Receipts page will show all Shopmatic invoices raised to you, the seller. If you have managed to pay an invoice successfully, you will also be able to find the corresponding receipt on this page too.

By default, all customers who sign up for a Shopmatic account starts on the Transaction model. On the Transaction model, a 3% transaction fee is charged weekly on all orders and after 12 months of signing up, a hosting fee is charged.
The annual hosting fees are:
-India accounts – INR 50
-Singapore accounts – SGD 1
-Hong Kong accounts – HKD 8
-Rest of the world accounts – USD 1
(For in-depth details please refer to Shopmatic’s Term of Service by clicking here.)


Here are the FAQs on “Invoices and Receipts” and their answers:

How will I be invoiced for transaction fees payable?

Your transaction fee invoice will be sent to your registered email id.

When will I start getting transaction fee invoices?

For customers on the Transaction model, the first transaction fee invoice is raised 7 days after your store’s first order.

How frequently will I get transaction fee invoices?

Transaction fee invoices are raised weekly, consolidating the chargeable fee on all store orders for the previous week.

How do I pay transaction fee invoices?

You can pay with a Credit or Debit card. We accept all major Credit and Debit cards (American Express is temporarily unavailable). In India, we even accept payments via PayTM wallet. Recurring fees are auto-deducted using the same payment method used for the settlement of the first invoice.

If my buyer cancels an order can I get a refund on the transaction fees paid?

We recognize that order cancellations and refunds may sometimes occur in business operations. In such instances, a 50% rebate is allowed on the transaction fee linked to the order amount canceled or refunded to your buyer. The rebate can only be offset against future transaction fees owed to Shopmatic.

Please note that purchase of other Shopmatic services such as a subscription or a custom domain cannot be offset by transaction fee rebates.

In how many days do I have to make payments for the transaction fee invoices?

Weekly Transaction fee invoices must be settled within 5 days of the invoice date.

What happens if I am unable to pay a transaction fee invoice within the due date?

Transaction fee invoices which are not paid by the due date will attract additional weekly processing charges. Click here to view the table of charges listed in our Terms of Service.

Continued non-payment may lead to disruption of the Shopmatic service.

I am already a subscriber. Will I have to pay a transaction fee also?

If you are a subscriber, you will not have to pay any transaction fees or hosting fees to Shopmatic.

If you choose to cancel your subscription, you will automatically be downgraded to the Transaction model where the Transaction fee and hosting fee will apply.

Please note: Third party provider fees may still apply. For example, payment gateway fees, shipping fees.