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Stripe Malaysia

Support Page – Stripe Malaysia (WIP)

Stripe is a global technology company that provides a platform for businesses to accept payments online, manage subscriptions, and handle financial transactions securely and efficiently.

How to enable Stripe for Malaysia merchants?

Stripe can be enabled by going to the payments page. Merchants are required to create an account with Stripe first so that they can enable Stripe as a payment gateway on the checkout page.

It is to be noted that all merchants will need to create a new connected Stripe Express account through Shopmatic Pay so as to enable the payment gateway. Existing Stripe accounts outside Shopmatic or Matchmove can’t be reused to enable Stripe payment gateway on the webstores.

Following screenshots can help you guide how to open and verify a Stripe account

What are the MDRs associated with Stripe?
Payment Methods MDR
Cards To be shared
Apple Pay To be shared
Google Pay To be shared

Note on Google Pay & Apple Pay:

  1. Stripe will charge the same rate for processing Google Pay and Apple Pay transactions as we do for all other credit and debit card transactions. There is no additional fee from Google and Apple for Google Pay and Apple Pay transactions.



  1. Apple Pay will be available only in Safari browser. Google Pay can be accessed in both OS
What are the different payment methods available for a buyer through Stripe payment gateway?

Buyers can pay via Credit Cards, Debit Cards that are supported via Mastercard, VISA, Union Pay. Furthermore they can also pay via Apple Pay & Google Pay.

What if I already have a Stripe account?

If you already have an Express account, you will not be able to sign up for a Standard (Stripe.com) account with the same email address at present. As an alternative, you can use an email alias (e.g. bob+stripe@example.com instead of bob@example.com) if you would like to sign up for a Standard account.

However, this rule does not apply in reverse: If you already have a Standard account, you can sign up for an Express account using the same email address.

Some helpful tips:

  • A user with an existing Express account may use the same email address to sign up for an Express account with another platform as long as the phone number also matches. If you encounter an error message stating, “An account exists with this email address but with a different phone number. Please use a different email address or enter the phone number ending in…“, this may be due to a mismatch in the email address and phone number used across the multiple Express accounts. For more information about this, please take a look at this article: I’ve lost my phone or changed my number – how can I log in to my account?
  • If you sign up for a new Express account with an existing email address (either Standard or Express), your bank/debit card details will be copied over to the new account. Once your account is fully operational, editing the payout details will not affect other accounts linked to the same email address.  


How to log in to Stripe dashboard?

Merchants can log in to Stripe dashboard by going to  https://connect.stripe.com/express_login. If you are facing trouble in logging in please refer to the guide here: https://support.stripe.com/express/questions/how-do-i-login-to-my-stripe-express-account

What all features are present in the Stripe Express dashboard?

The Express Dashboard can be used to view their available balance, see upcoming payouts, and track their earnings in real time. For more information, please visit: https://stripe.com/docs/connect/express-dashboard

What is the usual settlement time?

<check with Matchmove>

“T” refers to transaction time, meaning the time of initial payment confirmation or capture.

What are the benefits of Stripe over other payment gateways?
  • Stripe has one of the best transaction success rates in the industry
  • Stripe provides comprehensive suite of risk assessment features within payment gateway to take proactive actions to avoid frauds
  • Stripe payment gateway is centered around providing a great user experience.
  • Stripe doesn’t charge for initial set up. Onboarding to Stripe is seamless and hassle free
  • Stripe has a great support ecosystem. Authentic issues are addressed in a timely manner
  • Stripe is used as an industry standard. A lot of global brands are using Stripe to drive revenue. Having Stripe as a payment gateway increases credibility to the store
Can I enable Stripe without KYC verification?

Merchant needs to have a verified account with Stripe to enable Stripe payment gateway.

What happens to transaction fees associated with orders through Stripe payment gateway?

Transaction fees associated with orders that are paid via Stripe are automatically collected. And hence, merchants need not pay the transaction fees associated with these orders separately. Note that merchants will continue to pay the weekly invoices related to other payment methods such as Cash on delivery, Offline payments, etc.

Why is my Stripe account being rejected?

Stripe performs multiple evaluations to process your application to start accepting payments. After doing a thorough evaluation, it is possible that Stripe might reject your application. You can always appeal to Stripe by writing to them directly via email

What is restricted account status?

A ‘restricted’ or ‘restricted soon’ account status means that Stripe needs additional information from you to keep your account active. Please go to Stripe https://connect.stripe.com/express_login and provide the required details in the profile section at the earliest.

What is pending account status?

Stripe performs multiple evaluations to process your application to start accepting payments. If your application is in pending state, that means that their compliance and operations team is evaluating your application at the moment. Please expect a response from Stripe on the final outcome of the evaluation.

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