• Ninja Van

    Note: When enabling Ninja Van for your online store you are establishing a relationship directly with them and are subject to their terms & conditions. All shipping fees & charges quoted are generated by Ninja Van and are payable directly to them. Any transactional and operational queries that happen on…

  • Updating Primary Domain to Sub Domain

    Custom domains are your own domains in format www.example.com, while sub domains are like https://example.myshopmatic.com with the suffix myshopmatic.com present in the URL Update your primary domain from custom domain to sub domain by going to https://myshopmatic.com/manage/domain_name [Left Menu -> Setup -> Domain] and select the sub domain from the dropdown…

  • SSL certificate workaround

    Recently, a major supplier of SSL certificates released a global change to upgrade the level of security and privacy for its users. This change led to a small percentage of devices not being able to access certain webstores using custom domains. These users would experience the below error message –…

  • Orders

    The Shopmatic ‘Orders‘ page is where you can find all your Orders related details such as; All store orders vs Domestic & International orders, Order status, and Customer Order Note settings, and etc. This page can be access through clicking on the Main drop down menu / Home and then…

  • Customers

    The Shopmatic ‘Customers‘ page is where you can find your customer related details such as; Contact information, Historical orders, Order status and etc. This page can be access through clicking on the Main drop down menu / Home and then on Customers On the Customers page you will see the…

  • My profile

    The Shopmatic ‘My profile‘ page is where you can find your account details. This page can be access through click on the Main drop down menu / Home > Shopmatic Account > My profile: On the My profile page you will be able to find your Account ID, which is…

  • What is Shopmatic Marketplace?

    Sell on multiple marketplaces from the Shopmatic platform, depending on your country, list your products on Lazada, Shopee, Qoo10 and Amazon. Manage all your marketplace business from one platform. List your inventory on multiple marketplaces, with Shopmatic Marketplace you can list and manage your inventory across different marketplace from one…

  • What is Shopmatic Webstore?

    Creating your online store has never been easier, Shopmatic provides you with the entire ecosystem to sell online. Create your webstore in minutes with pre-designed templates, multiple payment and shipping options, social and chat commerce and many more features.   All the feature you need in one platform, our intuitive…

  • What is Shopmatic Social?

    Turn your followers into customers, selling on Instagram and Facebook just got easier, make use of Social Commerce settings and Shopmatic’s Single Checkout Link to up your selling game. Sell on Social Media with a few simple clicks, your followers can now shop directly on Instagram and Facebook. Enable Shopmatic’s…

  • Ecosystem Services

    Shopmatic offes a host of ecommerce related support that cater to the needs of different types and sizes of businesses. We recognize that ecommerce merchants may have needs at different stages of their ecommerce journey – when merchants are ready to start the business, set up the ecommerce store, market the business online…