• Postcode Whitelist/Blacklist Feature

    1. What is the purpose of the feature? Allows merchants to manage (include and exclude) postcodes that they can receive orders from 2. Who can use this feature? Merchants who are interested in the following: – Perishable products: Groceries, vegetables, etc. that should be delivered to nearby areas with shorter…

  • Progressive Web Application (PWA)

    1. What is PWA? A progressive web app is a hybrid between a responsive website and a mobile app. PWAs are designed and developed as a website but offer an app-like experience when visited via mobile. 2. How is PWA different from other types of apps? PWA offers an alternative…

  • iPay88 FAQs

    iPay88 is a payment company that was established in 2000 in Malaysia. They offer comprehensive payment methods to companies that include e-commerce and retail solutions. In 2015, iPay88 was successfully acquired by NTT Data, a Japanese system integration company known as one of the global innovators. Accepting payments through iPay88…

  • Shopmatic – Buyer login feature

    The Shopmatic Buyer login feature allows Buyers to create an account on any website/webstore that was created on Shopmatic. There are a few things that this feature will allow the Buyer to do: 1. Register Account/ Sign In: Buyers can create an account on your website/webstore. Later they can use their…

  • Ninja Van

    Note: When enabling Ninja Van for your online store you are establishing a relationship directly with them and are subject to their terms & conditions. All shipping fees & charges quoted are generated by Ninja Van and are payable directly to them. Any transactional and operational queries that happen on…

  • Updating Primary Domain to Sub Domain

    Custom domains are your own domains in format www.example.com, while sub domains are like https://example.myshopmatic.com with the suffix myshopmatic.com present in the URL Update your primary domain from custom domain to sub domain by going to https://myshopmatic.com/manage/domain_name [Left Menu -> Setup -> Domain] and select the sub domain from the dropdown…

  • SSL certificate workaround

    Recently, a major supplier of SSL certificates released a global change to upgrade the level of security and privacy for its users. This change led to a small percentage of devices not being able to access certain webstores using custom domains. These users would experience the below error message –…

  • Orders

    The Shopmatic ‘Orders‘ page is where you can find all your Orders related details such as; All store orders vs Domestic & International orders, Order status, and Customer Order Note settings, and etc. This page can be access through clicking on the Main drop down menu / Home and then…

  • Customers

    The Shopmatic ‘Customers‘ page is where you can find your customer related details such as; Contact information, Historical orders, Order status and etc. This page can be access through clicking on the Main drop down menu / Home and then on Customers On the Customers page you will see the…

  • My profile

    The Shopmatic ‘My profile‘ page is where you can find your account details. This page can be access through click on the Main drop down menu / Home > Shopmatic Account > My profile: On the My profile page you will be able to find your Account ID, which is…