1. What is Shopmatic Pay? Shopmatic Pay is a new seamless payment offering from Shopmatic and Matchmove to help merchants with digital payments. 2. Who can enable this feature? Currently, merchants in Singapore can enable this feature. However, it will be released to other countries soon. 3. How do I…

What is an abandoned checkout recovery feature? It is a feature that allows merchants to recover lost sales from Buyers who added products to cart and provided their information but didn’t continue to make the purchase   Who can enable this feature? Any merchant who is interested in retargeting Buyers…

1. What is the purpose of the feature? Allows merchants to manage (include and exclude) postcodes that they can receive orders from 2. Who can use this feature? Merchants who are interested in the following: – Perishable products: Groceries, vegetables, etc. that should be delivered to nearby areas with shorter…

1. What is PWA? A progressive web app is a hybrid between a responsive website and a mobile app. PWAs are designed and developed as a website but offer an app-like experience when visited via mobile. 2. How is PWA different from other types of apps? PWA offers an alternative…

iPay88 is a payment company that was established in 2000 in Malaysia. They offer comprehensive payment methods to companies that include e-commerce and retail solutions. In 2015, iPay88 was successfully acquired by NTT Data, a Japanese system integration company known as one of the global innovators. Accepting payments through iPay88…

The Shopmatic Buyer login feature allows Buyers to create an account on any website/webstore that was created on Shopmatic. There are a few things that this feature will allow the Buyer to do: 1. Register Account/ Sign In: Buyers can create an account on your website/webstore. Later they can use their…

Note: When enabling Ninja Van for your online store you are establishing a relationship directly with them and are subject to their terms & conditions. All shipping fees & charges quoted are generated by Ninja Van and are payable directly to them. Any transactional and operational queries that happen on…

Custom domains are your own domains in format www.example.com, while sub domains are like https://example.myshopmatic.com with the suffix myshopmatic.com present in the URL Update your primary domain from custom domain to sub domain by going to https://myshopmatic.com/manage/domain_name [Left Menu -> Setup -> Domain] and select the sub domain from the dropdown…

Recently, a major supplier of SSL certificates released a global change to upgrade the level of security and privacy for its users. This change led to a small percentage of devices not being able to access certain webstores using custom domains. These users would experience the below error message –…

The Shopmatic ‘Orders‘ page is where you can find all your Orders related details such as; All store orders vs Domestic & International orders, Order status, and Customer Order Note settings, and etc. This page can be access through clicking on the Main drop down menu / Home and then…